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Return Policy

We apologize for the inconvenience, but perishable food products cannot be returned. All items are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds on items that have been opened, tampered with or not in their original condition. We do our best to minimize product breakage in transit; however, we understand accidents do happen. If your food product arrives damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.

Please DO NOT return any food product without contacting us first for specific information regarding the return process.

For non-perishable items, we accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@amsweeteats.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.


Refunds (if applicable):

No refund given, exchange offered or correspondence will be entered into for:

  • Change of mind

  • Products that have been opened or tampered with or are not in their original condition.

  • Incorrect orders made by the recipient


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within five (5) days.


Due to the wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are “not quite to your liking.”

Late or missing refunds (if applicable):

If you haven’t received a refund after five (5) days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund, please contact us.


Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be applied to your account. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified regarding your return.


Shipping to AM Sweet Eats:

Products should only be shipped to us if you have been instructed to do so. Please be aware that shipping costs for returning your item(s) will be deducted from your total refund. Shipping costs are non-refundable. If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

 

Substitution Policy:

We will make every effort to maintain consistency on our advertised products. However, from time to time some of our items (e.g. jars) are limited due to demand, discontinued and may not be available. When this occurs, we reserve the right to substitute an item with one of equal or greater value, without notice and without any additional cost to you.


If you have any questions or concerns, please contact us at contact@amsweeteats.com.

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